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*During this period, our deliveries are limited to residential addresses only.

There will be no deliveries to offices, hospitals and nursing homes.

No same day delivery available ,no self collection.

For urgent queries, please whatsapp +65 9845 7605. (Whatsapp ONLY)

Delivery Charges

 

Next day delivery. No same day delivery available.

We only deliver in Singapore.

Next Day Delivery

Orders have to be placed before 3:00 PM for next day delivery. 

For all deliveries unless otherwise stated, there will be a charge of $9 per location.

*IGNORE the next day delivery if you have indicated your preferred later delivery date in address box.

Additional $10 Surcharge for the following areas:

Sentosa, Changi Airport, Tuas area, Kranji Turf Club.

No Delivery to Restricted Areas:

Kindly note that we are unable to deliver to the following restricted areas:

All military camps and bases, Surrounding islands, Jurong Island and Cargo Complex and Alps Ave.

 

Sorry we are unable to deliver to Hospitals and Nursing Homes.

Delivery Schedule

Monday to Sunday.

Weekdays from 11:00 AM TO 5:00 PM.

Saturday and Sunday from 11:00 AM TO 5:00 PM.

Public Holidays No deliveries.

In the event of unsuccessful delivery due to incorrect details provided or wait time of more than 10 minutes or no recipient, 

there will be a re-delivery fee of $10. You will be contacted to schedule for a re-delivery.

*Timing and charges are subjected to change without notice.

 

EXCHANGE POLICY

1. You shall examine the goods upon collection for any damages. If any product is found to be incorrect or damaged at time of delivery, claims for exchange (if any) must be lodged to our customer service via Whatsapp at +65 98457605 or email bespokefioresg@gmail.com, within same day of delivery or collection; otherwise we shall have the discretion to refuse your requests or claims. All requests for exchange will be reviewed on case by case basis and subjected to approval within a week.

 

2. No refunds. Only exchange for damaged goods upon receiving. No other refunds or exchange will be entertained.  Goods will be exchanged at the price value per order confirmation, minus the delivery charges. 

3. Delivery charges, promotional discounts or vouchers are non-refundable.

4. Only one-time exchange is allowed per order.

5. Exchange items will be exchanged at the price value excluding delivery charges, and other promotional discounts.

6. Exchange items will be issued to customer within 7 working days upon successful approval of exchange request.

7. All Pictures shown are for illustration purpose only. Actual products may vary due to product enhancement. While we try to display product images as accurately as possible, due to the lighting and different devices you might be using, the colour of the image may vary slightly from the actual product. Photos have been edited for viewing purpose.

8. Please note that no 2 products are the same, flowers are natural products and there will be variation in flower sizes, forms and colours. Bespoke Fiore reserves the rights to reject any return requests due to variation in flower sizes and form.

9. Please note that these preserved flowers have been specially treated and some of them have gone through a dyeing process and were treated to make them last longer than regular fresh flowers, they do not last forever. Their colours may fade over time. They have to be placed in airy place at all times, with no contact with water as humidity will cause the flowers to stain your hands/clothes. 

10. Upon purchase, you understand and agree that Bespoke Fiore is not responsible or liable for any damages.

11. Bespoke Fiore reserves the full rights to decline a refund request.

WHOLESALE ENQUIRIES

Interested in having our products in your store, cafe or looking to buy in bulk? 

Contact us at bespokefioresg@gmail.com

 

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